Refund Policy
At wingy.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused, unwashed, and in original condition
- The item includes original tags and packaging
📅 Return requests must be made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Used or worn items
- Products without original packaging or tags
- Items purchased during sale or clearance (if applicable)
3. Return Process
To initiate a return:
- Email us at wingy531@gmail.com
- Provide your Order Number
- Mention the reason for return
- Attach images (if item is damaged/incorrect)
Once approved, we will guide you through the return process.
4. Refund Policy
- Refunds are processed after the returned item is received and inspected
- Approved refunds will be credited to your original payment method
- Refund processing time: 5–10 business days
5. Replacement Policy
- We offer replacement for damaged, defective, or incorrect items
- Requests must be raised within 7 days of delivery
6. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order
- Once shipped, orders cannot be canceled
7. Shipping Charges
- Return shipping costs may be borne by the customer unless the issue is from our side
- Shipping charges (if any) are non-refundable
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- If still unresolved, contact us
9. Contact Information
For refund-related queries, please contact us:
wingy.shop
Name: Arjun Sharma
Address: House No. 40, Umanagar
Near NH 8 (National Highway)
Lucknow, Uttar Pradesh – 226010
India
Phone: 0945854321
Email: wingy531@gmail.com